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1. Jewelry Care
1.1 How should I care for my jewelry?
* Avoid contact with liquids, chemicals, and other corrosive materials. Make sure to remove jewelry before showering, swimming, exercising, or applying cosmetics. This will help prevent tarnishing and keep your jewelry looking shiny and new for years to come.
* Store your jewelry pieces in individual pouches or boxes, or keep them separated in compartments. It's also a good way to use sealable plastic bags to store and protect your jewelry. When storing jewelry in a drawer or jewelry box, make sure to line the compartments with some form of soft material, such as felt or velvet, to avoid scratches.
* For more information of jewelry care, please refer to our Jewelry Care Guide.
1.2 What is your warranty policy?
At AR finejewelry, we want you to shop with confidence, knowing that we stand behind the craftsmanship and durability of our items.
To give you peace of mind, we offer a one-year warranty on all eligible products. This warranty covers certain repairs and replacements under specific conditions outlined at our Warranty Policy.
2. Payment Related
2.1 What are your payment methods?
* We accept international and domestic credit cards and debit cards as long as the card passes through our fraud screening system.
*We accept Gpay
*We accept Shop pay
* We accept PayPal payment
NOTE: our system will automatically display the appropriate card type for your country on the checkout page.
2.2 Do you Accept payment plans?
Yes, we accept payment plans.
If you would like to start a payment plan with us, you can use Shop Pay or please get in touch at [service@aronlineshop.com], providing the following information:
1) The ring you would like to purchase - please send us a screenshot or the link to it.
2) Metal material - available for 10k/14k/18k gold, platinum or palladium.
3) Metal color - available for rose, yellow, and white gold/silver (platinum and palladium are silver by default).
4) Side stone option - if there are any..
5) The ring size you need.
6) Please let us know how many times you plan to divide your payment plan, how often, and what is the amount of each payment.
We will review your information and let you know if it's feasible afterward 🙂.
2.3 Suspected Fraud/Retain Card (80041)
The card you used flagged by the risk control system as suspected fraud/retained card.
While we understand that sometimes this is not the case, we cannot do anything about it.
In this case, we recommend you try to pay with a different card or use PayPal to complete the payment.
2.4 Transaction Do Not Honor (80010)
Your card issuer does not accept this payment.
If you would like to proceed with the order, please contact your card issuer for assistance and try paying again, or use a different card.
3. Shipping & Delivery
3.1 How long will it take for me to get my order?
From an environmental perspective, all our items are made to order. This approach allows us to minimize raw material waste and ensures our customers receive their pieces in the best condition.
Please refer to the following for our timeframe:
* General Production Time: 21 working days.
* Rush Order Service: 18 working days for 10K/14K/18K Solid Gold pieces; 22 working days for 925 Sterling Silver (gold plated), Platinum, or Palladium pieces.
* Shipping: Domestic U.S. shipping typically takes 3-7 business days. International shipping usually takes 5-12 business days.
* Note: Weekends are not counted as working days.
3.2 What are your shipping fees?
Free shipping within the US, and 40 USD for other regions.
If you are looking for customs duties related questions, please refer to our Shipping & Delivery Policy.
3.3 Can I use overnight shipping?
While "overnight" services typically promise next-day delivery, this is often impractical for long-distance shipping. Factors such as high demand periods, unexpected events like weather disruptions, or logistical delays can prevent packages from arriving on time.
Moreover, the rapid handling required for expedited shipping increases the risk of package damage or loss. Slower shipping methods allow carriers more time to carefully manage and handle packages, ensuring they arrive safely.
With these considerations in mind, and based on past experiences, we have decided to discontinue offering overnight shipping. We understand your desire to receive the ring as quickly as possible, but we believe that doing so will enhance the reliability and safety of your order.
4. Returns & Exchanges
What is your return & exchange policy?
All exchanges and returns must be made within 30 days of the delivery date for both US and overseas orders.
Please contact us at [service@aronlineshop.com] for assistance with exchanges or refunds.
For more information, please refer to our return and exchange policy.
5. Order Tracking
How to track my order?
If you need to know your order status, please refer to Order Tracking
You are also welcome to contact us at service@aronlineshop.com for any order inquiries.